Customer Satisfaction Questionnaire

Customer Satisfaction Questionnaire

Our goal is to ensure that everyone in our company is customer focused and that we maintain the highest standards of customer service that we can, relative to the resources at our disposal. We therefore greatly appreciate customer feedback.

Our employees strive to consistently deliver the best service we can. Knowing what they have done well provides invaluable motivation. Knowing what they could have done better helps them to improve. Ultimately this will help to continuously improve the service we deliver to our customers.

Please select the mark that best reflects your degree of satisfaction as well as the value to you of the marked category. We will then ensure that we apportion our efforts and resources to those areas of greatest value to our customers.

You can also download (1.46 MB) the form as a PDF format and send it back to us.

Satisfaction Mark Value to you Comments of your experience in dealing with us or suggestions for improvement
RESPONSIVENESS: How do you rate our responsiveness in dealing with you?
PROFESSIONALISM: How do you rate our professionalism in dealing with you?
TECHNICAL SUPPORT: If you received any technical support, how do you rate the technical competence of our engineers and their response time?
PRODUCT QUALITY: How do you rate our products and services and did they meet your needs and expectations regarding quality and performance?
DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?
COMPETITIVENESS: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?
QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?
OVERALL: How do you rate Captec?
Do you have any comments or suggestions that would help us improve our quality of customer service?

What do you like about our products and services, and how we add value to your business?
Please give as many examples as you can.
What do you dislike about our products and services, and how we add value to your business?
Please give as many examples as you can.
What could you buy from us but choose to buy from a different supplier? What are the factors influencing your decision?
How thoroughly do you believe we understand your business and are able to add value to you?
What would we need to do to satisfy your requirements even more?
Do you measure our performance internally and how does Captec rate?
Would you be prepared to recommend Captec to others?
Would you be prepared to provide a statement for use in our literature?
In the next 3-5 years how do you expect your business to change?
How will we have to respond for you to remain a customer and grow our business together and what do we need to do to support you in this process?
Your Details



Please enter the Captec Reference (Invoice or Delivery Note number) relating to the order you placed on which the above questionnaire is based.


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Thank you for taking the time to provide us with your feedback!